Feminine Couture
If you have any questions or queries you can send us an email.
NB. All our items can only be delivered in South Africa.
About Us
South African online store, established in 2021. We offer fashionable clothes, there is something for everyone on our store. We believe in clothes not being gendered. Clothes are a form of expression and everyone should be able to express themselves in any clothing they like. We love to bring clothes that will make everyone feel like the main character of their lives no matter their style.
Secure Payment
We accept Visa or Mastercard bank account payments.
Online payments are secured with Paystack.
We believe in secure payment. We have very good cyber security that insures that all your information is protected and this is something we don't take lightly. We want to make sure our customers feel safe shopping on our site at all times.
We understand that most people don't feel safe when making an online purchase and we want to ease your mind and make your checkout process as easy as possible.
If you do experience any problems we do have a live chat available and you can always email us with your problem and we will get back to you within 24 hours.
Exchange Policy
We only have this policy for precaution measures. We pride ourselves in selling quality items.
If there is something faulty/misprinted/damaged in your item(s) please do send us an email with a picture of the fault.
When products are returned please make sure they have never been worn or washed. We don’t take back items if they have been worn or washed.
Non-returnable items
Unfortunately swimwear cannot be returned for hygiene purposes.
Gift cards can also not be returned, the expiration date on your gift card will be given to you when you purchase it.
Wrong address- Please do make sure you put in the right home address. If you put in the wrong home address it will be considered insufficient by the courier and the shipment will be returned to one of our facilities. You will be liable for reshipment costs once we have confirmed an updated address with you.
We will make sure we do return the right and non-damaged item(s) and please do inform us as soon as possible.
*You will be held liable for the shipping fees for any item(s) you exchange*
NB. Please do inform us of the damaged/faulty item(s) within 7 days of receiving the package as we don’t exchange packages after that time has expired.
Please do communicate this through an email and we will get back to you within 24 hours with the necessary steps you should take and the address of the facility the item(s) should be shipped to.